“In some cases we need to set aside conventional best practices and start with a blank page to find the root of the problem,” explains Stephane Come’, LCS cofounder.
“I remember a situation where a customer technical lead told me, ‘this goes against all the conventions, everything I’ve learned’. And it did. The solution I recommended defied conventional wisdom but it worked. It solved the problem and reduced the processing time ten-fold,” he adds.
For one state government agency, LCS wrote proprietary documentation software and a rules engine that generated documentation automatically reducing the amount of manual documentation by 40%. This solution also reduced developer headcount and the cost of a technical writer.
Beyond the initial cost savings and efficiencies, the software eliminated the need for continued manual updates of the documentation as the application was being developed and upgraded.