Is Your Bowl Getting Bigger Too?

In the era of the Thank You Economy, you cannot afford to let your customer down.  I will use a little story that is likely to happen to us everyday that I believe speaks volumes on the little things that impact the customer’s experience.  As a business you have to listen and engage with your… [Read More]

Make Sure You Have Your Backstage Pass!

Last week Steve and I attended the Inc. 500/5000 Conference in Washington DC. This annual event is organized by Inc. Magazine sets to recognize the 5,000 fastest growing companies in the US. Imagine more than 2,000 entrepreneurs, each of whom created thousands of jobs over the last three years, all gathered in a single location…. [Read More]